Presents effective methods and solutions to eliminate errors caused by the “human factor” (fatigue, neglect, etc.) as a result of the creation and improvement of automated systems based on artificial intelligence, distinguishing features such as commodity group, weight, dimensions, etc. in relation to goods under customs control. The use of artificial intelligence in customs activities allows: to increase the speed of performing tasks set before customs authorities by increasing productivity, without attracting additional personnel; to eliminate errors caused by the “human factor” (fatigue, neglect, etc.); to free employees from everyday activities and transfer it to solving mainly analytical tasks; to ensure the multitasking of processes and their flexible restructuring in the conditions of the current situation.

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